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Award winning courier company, City Link, has been decorated with yet another accolade, this time acknowledging its best practice approach to change management.

The team at City Link received the 'International Sales Change Management Award' at the National Sales Awards this month in recognition of the City Link Strategic Sales team's success during a period of significant change for the company which included the centralisation of the sales function and the company's franchise buy-back.

Strategy & Marketing Director Kriss Cocomazzi said: "The National Sales Awards programme recognises best practice in the professional sales industry and we were up against some fierce competition. The award shows the priority we have given to improving our strategic sales activity and becoming more customer focused during a period of significant change."

"We want to be known as the carrier of choice for high value services and customer partnerships. Receiving this award is further evidence that we are going about meeting our objectives in the right way."

In 2006 the premium next-day delivery company was awarded the prestigious title of 'UK Courier Company 2007' in an independent review of the industry conducted by the Institute of Transport Management.

This is City Link's first award since joining with Target Express to form the UK's premier express delivery company specialising in next-day deliveries across the UK and Ireland as well as international deliveries to over 200 countries worldwide.

City Link, the premium next-day delivery company has been awarded the prestigious title of 'UK Courier Company 2007' in an independent review of the industry conducted by the Institute of Transport Management.

This is a major boost for the company which only last month announced that it would be joining with Target Express to form the UK's premier express delivery company specialising in next-day deliveries across the UK and Ireland as well as international deliveries to over 200 countries worldwide. They will together hold 15% of the express parcel delivery market.

Commenting on the award, Patrick Sheedy, Media and PR Director for the Institute of Transport Management said: 'City Link's key competitive advantage lies in the strong emphasis it places on the reliability of its service and the satisfaction of its customers.'

'City Link employs a total quality management approach across its business and utilises innovative processes to ensure excellent standards of customer care, resulting in the highest customer satisfaction levels in the industry.'

Michael Cooke, Managing Director of City Link welcomed the award saying: 'This is clear vindication of the changes that we have been implementing over the last year to buy back our franchises and form the UK's premier carrier.'

'This award shows that the priority we have given to improving network efficiency and customer satisfaction has made a fundamental difference to how we operate and is key to the way we differentiate ourselves from our competitors across the industry.'

'This achievement reflects the hard work and commitment of all our colleagues across the UK. Putting the customer first is our number one priority and we aim to meet even higher standards next year and beyond.'